Responsible Gaming at facai77

facai77 operates exclusively as an adult entertainment platform. Access to all gambling services — including sports betting on cricket, football, and kabaddi; live casino games; slots; fishing games; and dice games — is strictly restricted to individuals who are 18 years of age or older. This policy applies to all registered players in Bangladesh and is non-negotiable.

At the point of registration, all players are required to confirm that they are aged 18 or above by accepting the facai77 Terms & Conditions. This declaration is legally binding. In addition, facai77 conducts mandatory Know Your Customer (KYC) identity verification for all accounts before a first withdrawal is processed. KYC documents accepted for Bangladesh players include the Bangladesh National Identity Card (NID), passport, and driver's licence — all of which display the holder's date of birth and allow us to confirm the 18+ requirement independently.

Players who attempt to circumvent age verification by submitting falsified documents or by using another person's identity will have their accounts permanently closed and will be reported to the relevant authorities where required by law.

Gambling is meant to be an enjoyable leisure activity — a way to follow your favourite cricket matches, enjoy a live casino session, or spin the reels on a slot game. For the vast majority of players, it remains exactly that. However, for a minority of people, gambling can develop into a compulsive behaviour that negatively affects finances, relationships, work, and mental health.

Recognising the early warning signs is the most important step toward addressing a gambling problem before it escalates. The following behaviours are commonly associated with problem gambling. If several of these apply to you, we strongly encourage you to use one of the self-management tools described further below, or to contact our support team or a professional helpline.

You do not need to identify with every item on this list for your gambling to be considered problematic. If even two or three of these statements feel familiar, it is worth pausing and reflecting honestly on your relationship with gambling. Seeking help early is far more effective than waiting until the problem becomes severe.

facai77 provides a comprehensive suite of self-management tools that are available to all registered Bangladesh players at no cost. These tools are designed to help you maintain control over your gambling activity and intervene early if you feel your habits are shifting in an unhealthy direction. All tools can be activated by contacting the support team at support@facai77.

Self-exclusion is the most decisive tool available to players who feel that gambling has become a problem they cannot manage through softer limits alone. When you self-exclude from facai77, your account is suspended immediately and you are prevented from logging in, making deposits, placing bets, or playing any games for the duration of the exclusion period you select.

The following self-exclusion periods are available on facai77:

• 6 months — a medium-term break to allow time for reflection and recovery
• 1 year — a longer-term exclusion for players who need extended distance from the platform
• 5 years — a long-term commitment for players with serious problem gambling concerns
• Permanent exclusion — the account is closed indefinitely with no option to reopen

To activate self-exclusion, contact the facai77 support team at support@facai77 from your registered email address. State clearly that you wish to self-exclude and specify your preferred exclusion period. The team will confirm the exclusion in writing and your account will be suspended within minutes of the request being processed.

During a self-exclusion period, facai77 will also suppress all marketing communications to your registered email and phone number, including promotional offers, bonus notifications, and re-engagement messages. If you receive any such communication during a self-exclusion period, please report it to the support team immediately so the issue can be investigated and corrected.

When a fixed-term self-exclusion expires, your account will not automatically reactivate. You must contact support to request reactivation. Before the account is restored, the support team will engage with you to confirm that you are satisfied with your decision to return to the platform and will remind you of the responsible gaming tools available to help you maintain control going forward.

One of the most practical ways to keep gambling within healthy boundaries is to set a hard limit on how much money you allow yourself to deposit and spend. facai77 gives Bangladesh players full control over their deposit limits, with no minimum limit requirement — you can set your limit as low as ৳500 per week if that suits your budget.

Before you start your next gaming session, consider establishing a budget that reflects what you are genuinely comfortable losing, treating it the same way you would budget for any other form of entertainment. A useful approach is the following framework:

• Monthly entertainment budget: Decide the maximum monthly amount you are happy to allocate to gambling, as part of your overall personal budget. Make this decision when you are calm and not in the middle of a session.
• Weekly deposit cap: Divide your monthly budget by four and set this as your weekly deposit limit. This prevents you from spending the entire monthly budget in a single week and depleting your funds before the month ends.
• Daily session stake: Within each session, decide in advance on a maximum stake amount and stop when it is reached — regardless of whether you are up or down.
• No chasing losses: If you reach your session stake without a profitable result, accept the loss as the cost of that session's entertainment and stop. Chasing losses is the single most common path from recreational gambling to problem gambling.

Sometimes you may feel that gambling is becoming too frequent or too consuming, but you are not ready to commit to a full self-exclusion. In this case, a time-out or cool-off period is an appropriate intermediate step. A time-out suspends your facai77 account for a short, defined period, giving you space to reassess your habits without permanently closing your account.

Available time-out periods on facai77 include:

• 24 hours — a brief reset after a particularly long or stressful session
• 48 hours — a short weekend break if you feel you have been playing too frequently
• 7 days — a week-long break for reflection, recommended if you notice any early warning signs
• 30 days — a month-long cool-off period for players who feel their gambling is escalating

During a time-out period, your account is fully suspended. You cannot log in, deposit, bet, or play. All pending bets placed before the time-out was activated will be settled normally according to the event outcome. Any funds in your account at the time of the time-out remain safe and are available when the account is reactivated at the end of the chosen period.

Unlike self-exclusion, a time-out period will automatically expire at the end of its term, at which point your account access is restored. However, we encourage players returning from a time-out to review their account activity history, reassess their deposit limits, and consider whether any changes to their playing habits are needed before resuming.

facai77 is deeply committed to ensuring that persons under the age of 18 are never able to access or use our gambling services. In addition to the platform-side measures described in the Age Restriction section above, we strongly encourage parents and guardians in Bangladesh to take steps at the household level to prevent minors from accessing online gambling content.

Recommended steps for parents and guardians:

• Never share your login credentials with any other person, including children or teenagers. Your facai77 username and password should be treated as private and confidential.
• Log out of your account when you are not actively using it, particularly on shared family devices such as tablets or home computers.
• Use device parental control software to block access to online gambling websites on any device regularly used by minors in your household. Both Android and iOS devices offer built-in parental control features, and third-party filtering applications are also widely available.
• Store payment method details securely. Do not save bKash, Nagad, or bank card details on shared devices in a way that could allow a minor to make deposits without your knowledge.
• Have open conversations with teenagers in your household about the risks associated with gambling, including the financial and emotional consequences of problem gambling.

If you believe a minor has accessed a facai77 account — whether your own or one created by the minor themselves — please contact support@facai77 immediately. We will investigate and take appropriate action, including account closure and a full review of any transactions made.

If you are concerned that gambling is negatively affecting your life, your finances, or the people around you, please do not hesitate to reach out for help. Seeking support is not a sign of weakness — it is the most effective thing you can do. facai77 encourages all players who feel gambling has become a problem to contact us directly, or to reach out to one of the professional support resources available.

Beyond facai77's own support resources, players in Bangladesh experiencing gambling-related difficulties are encouraged to seek help from qualified mental health professionals, counsellors, or trusted family members. While the specific landscape of dedicated gambling support services in Bangladesh continues to develop, general mental health and crisis support services are available across major cities including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal.

The following practical steps are recommended for anyone who feels gambling is becoming a problem:

• Step 1 — Acknowledge the concern. Honestly admitting to yourself that gambling may be causing harm is the essential first step. You do not need to wait until things reach a crisis point.
• Step 2 — Use platform tools immediately. Contact facai77 support to activate self-exclusion or a time-out right now. Removing easy access to the platform is an important immediate step.
• Step 3 — Speak to someone you trust. Sharing the concern with a family member or close friend — even if that feels difficult — can provide important emotional support and practical accountability.
• Step 4 — Seek professional guidance. A doctor, counsellor, or mental health professional can help address the underlying emotional factors that may be driving compulsive gambling behaviour. There is no shame in seeking this kind of help.
• Step 5 — Review your finances. If gambling has caused financial difficulty, speaking with a financial adviser or debt counsellor can help you develop a structured plan to recover.

facai77 takes its responsibility toward player wellbeing seriously. We monitor account activity for patterns that may indicate problem gambling — such as rapidly escalating deposit frequencies, unusually large losses in a short period, or repeated attempts to reverse deposit limits or self-exclusions. Where such patterns are identified, a member of our responsible gaming team may proactively reach out to the player to offer support and discuss the tools available.